Delivery Policy


Welcome to Fashion Nova! We are committed to providing you with fast and reliable order delivery services. Here are detailed explanations regarding our order processing, delivery methods, shipping fees, and logistics timeliness.

  1. Order Processing Time (Processing Time)
    All orders are processed and dispatched from the warehouse within 1 to 2 working days (excluding weekends and public holidays) after payment is received.

Once your package is successfully shipped, we will send you a confirmation email via email containing the tracking number (Tracking Number).

Cautionary Notice： During major promotions (such as Black Friday， Cyber Monday， or end-of-season promotions)， the order processing time may be extended by 1-3 working days. Thank you for your patience.

2.International Delivery Service (International Shipping)
We are delighted to bring the trendy clothing of Fashion Nova to fans all over the world!

Supported Countries/Regions: Currently, we offer international delivery services to most countries and regions around the globe (specific supported regions can be checked by entering the address on the checkout page).

Delivery Timeframe: International standard delivery usually takes 7 to 14 working days (affected by customs clearance speed and the efficiency of local logistics providers).

Customs & Duties:

International orders may incur import duties, taxes, or customs clearance fees imposed by the destination customs.

All customs duties and related taxes are borne by the recipient (customer). We recommend that you consult the local customs before placing the order to understand the relevant policies.

  1. Tracking of Delivery Note and Receipt Precautions
    Track the package: You can click the link in the shipping email at any time or log in to your Fashion Nova account to view the latest logistics track.

Address Accuracy: Please ensure to verify the receiving address when placing the order. If the package is returned due to incorrect, incomplete address filling or no one signing for it, the shipping cost for re-sending will be borne by the customer.

Loss/Damage of Logistics: If the package shows it has been delivered but you haven’t received it, please contact our customer service team within 48 hours after receiving the delivery notification. We will assist you in initiating a claim investigation with the carrier.

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